Help Center

Our Xperiences are divided in 3 main categories:

• Riding Holiday - Centre based accommodation Xperiences
• Trail Ride - On the Go accommodation Xperiences
• Click&Ride - 1 day horse riding Xperiences without accommodation

A riding holiday Xperience can offer horse riding lessons or trail rides or both. Each Xperience contains detailed information about the accommodation and programme outline.

Here's a guide to what each of the board basis options mean:

• Self catering: Meals are not included at your accommodation, but you will be provided with catering facilities in your accommodation to cook light meals.
• Half board: Your breakfast and lunch or evening meal are included at your accommodation.
• Full board: Your breakfast, lunch and evening meals are included at your accommodation.
• All Inclusive: What's included in the All Inclusive package varies depending on where you're staying. To find details on what's included in the Xperience you're interested in, please visit the Xperience page. 

Usually extra beverages are paid separately. In some cases you'll need to pay extra for additional services or activities.

The available dates for every Xperience are detailed in the Xperience page, right after the Xperience's images.

Available dates can be divided in two principal categories:

• All Year Round - You can book your Xperience on any date you wish.
• Fixed Departure Dates - The Xperience has fixed departure dates or is only available during specific months.

General rule all year round can be applied to riding holidays and Click&Ride Xperiences and fixed departure dates are usually applied on trail ride Xperiences.

You can reach one of our devoted customer service reps through our Live Chat anytime, day or night – we're available 24/7. You can also call us toll-free at 08008611856 or email support@horsexperiences.com, and we'll get right back to you with a response.

Choose your Xperience and click the button "add to cart". Review your booking on your cart page and complete your reservation. Once the reservation has been sent, you'll receive an email confirming your booking.

Once you have placed all of your items in the booking cart, you simply click 'Check Out' and follow the next screen to input your billing details. We accept all the major payment methods.

Most of our Xperiences can be booked paying only a 10% reservation fee. In this case your booking is confirmed and will be completed after full payment is received. For more details please check the section Book Now, Pay Later on this page.

You can set the desired number of guests under the label "quantity" when completing the booking form. For bookings with different programmes (ex. Rider and Non Rider) please check the next article "Mixed booking".

If guests want to enroll on different programmes in the same booking (for example, a family with two riders and one non-rider) just simply add to cart each programme individually. Ex.: Riding Holiday x2 Riders (add to cart) + Riding Holiday x1 Non Rider (add to cart).

Remember you can always select the number of guests on each programme by changing the quantity when booking. You can view a summary of your booking on the cart page.

Each Xperience offers different booking options. If single supplement is available you are able to select all options in the booking form. Please refer to the previous article for mixed bookings.

Once a booking is submitted, if you need to update items on your booking please contact us as soon as possible. We are here for you 24/7.

Please contact us AS SOON AS POSSIBLE if you’d like to cancel your booking. We’ll make every effort to cancel your booking. In some cases we may not be able to cancel your booking since we book so quickly.

To view our booking terms and conditions click here. To learn more about booking through Book Now, Pay Later please read the next section.

With Book Now, Pay Later you only pay 10% of your booking at the moment you complete your reservation. Your booking is confirmed and you can complete your payment at any time as long as it's completed one month prior to your departure date. For more details please click here.

Book Now, Pay Later is automatically applied to your booking cart under the discount code "PAYLATER". If you do not wish to benefit from Book Now, Pay Later conditions you might have to remove this discount code from your booking cart.

Book Now, Pay Later is also useful when you want to complete your booking through different payment methods. For example, you can pay your 10% reservation with your credit card and the amount due by bank transfer.

With Click&Ride you can book a horse riding Xperience, no more than a day length, with only 24h prior to your eXperience.

Click&Ride is perfect if you are already on vacation or just simply want to go for a ride. In just a click you can find  the nearest Xperience available for you and book it. You can choose between hacks, lessons, horse riding baptism, special occasions and much more.

Click&Ride is also awesome If you would like to offer a horse riding Xperience to someone special to you. Just offer them a horseXperiences™ gift card and they can choose from hundreds of Xperiences available.

Click&Ride can be booked with just one day prior to your Xperience. Payment must be done in full when completing your booking.

Click here for more details on Click&Ride booking terms and conditions.

To create an account click here. Alternatively you have the option to create your account at the end of the checkout process. Its super easy, all you’ll need is your email and a password.

If you happened to forget your password, try the reset password button. You will receive an email with a new one. If that doesn’t work, contact us ASAP and we’ll get you sorted out.

To bond with us and feature your horse riding holiday programme or Xperience just click here. We endeavour to respond as soon as possible.

If you are interested in selling our Xperiences just visit our affiliate programme page and learn more about the exciting opportunities available for business and individuals.

#WeShareOurLoveForHorses

Please fill out our contact form or send us an email at info@horsexperiences.com. Someone from our marketing department will get back to you regarding your request. Please include as many details as possible about the nature of the sponsorship and feel free to upload any pictures.