Who you are booking with
horseXperiences Limited, company number 11596230, is a UK travel agency arranging riding holidays and experiences worldwide. Our address is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, UK. Contact info@horsexperiences.com through the on-site form. Your quote must identify the contracting business and our role for that booking before you accept. An agency description does not remove duties that apply under the law.
Before you book
Your personalised quote and programme-specific terms identify the services, dates, total, contracting business and applicable change/cancellation rules before acceptance. Read them together with these conditions. A saved plan does not create a contract or take payment.
A plan, a request and a reservation are different
Browsing, saving a programme, choosing dates or creating a draft plan does not hold a place. Preferred dates require checks with the local riding provider, including any fixed departures, season restrictions, riding requirements and room availability. An approved quote will explain when an offer expires, how to accept it and when a reservation or confirmed booking is created. Do not make non-refundable onward arrangements on the strength of an unconfirmed request.
Secure your journey; travel confirmation follows
Where the live checkout expressly offers payment before we finalise the arrangements, you may pay to submit your selected journey for confirmation. Payment received and journey confirmed are separate steps: a payment receipt acknowledges the amount paid and does not promise an available place. We will check the requested dates, party and room arrangements as part of your journey arrangements and send your final travel confirmation separately. Before payment we must show the complete price, the travel-confirmation status, the confirmation deadline and the terms you are accepting. If your requested arrangements cannot be accommodated, we will offer suitable alternatives where available; you may choose an alternative or have your payment returned in full. An alternative with a different price or itinerary requires your agreement. Mandatory cancellation and repayment rights remain unaffected.
Departure dates, seasons and wildlife
A preferred date is a request, not a guarantee of an available departure. Fixed-departure trails operate only on the advertised departures; stay-based programmes may offer flexible arrivals within their operating season, subject to the host’s availability and minimum-stay rules. Dates outside a published season or a departure without an approved price require a tailored proposal rather than instant payment. Wildlife encounters, particular animals, weather and swimming rides cannot be guaranteed.
Your quote and confirmation
Before you accept, review the exact programme, travel dates, party composition, accommodation or room arrangement, inclusions, exclusions, currency, total price, payment deadline and cancellation/change conditions. Only the identified items are included. Flights, transfers, insurance and optional activities are included only when expressly stated. We will provide the relevant confirmation and contractual information in a form you can retain. If a detail appears incorrect, contact us promptly before acceptance.
Prices and programme options
Website “from” prices are starting points for a stated programme combination, not a promise that every date or room is available at that amount. Duration, rider/non-rider participation, season, room arrangements, age restrictions and group arrangements may affect the quote. A selected single-supplement option contains the complete listed option price; do not add a second supplement yourself. Request-only rooms and ambiguous group/room arrangements need an expressly approved party total. The accepted quote establishes your payable price, subject to any lawful and expressly disclosed contract terms.
Currencies and your fixed booking total
Catalogue prices are maintained in EUR. Other browsing currencies are approximate estimates from daily rates, not offers to charge your card in that currency. Before acceptance, your quote shows the exact fixed GBP total used by this UK SumUp account. The accepted GBP amount and outstanding balance do not change when browsing exchange rates move. Your card issuer may use a different conversion rate and charge fees. A EUR amount is never silently relabelled as GBP.
Payment and the four-week deadline
For an eligible booking departing more than 28 days away, a 10% deposit may be offered, with the remaining balance due no later than 28 days before departure. You may pay earlier, but the full balance must be received no later than 28 days before departure. At or inside 28 days, full payment is the only payment-timing option. Any earlier programme-specific deadline must be disclosed before acceptance. Reminders do not extend the deadline. An overdue booking requires agency review; automatic card collection and silently added charges are not implied.
Instalments and payment providers
Payments offered by this portal are processed directly through SumUp. This first version offers no consumer-credit, buy-now-pay-later lender or automatic instalment collection. The deposit and balance are a booking payment schedule, not a credit agreement. No new card charge is made without your authorisation. A browser return alone is not payment verification: we check the provider’s record. Your payment receipt and final travel confirmation are separate communications.
Riding suitability and information
Provide accurate information about your riding confidence, party composition and relevant programme requirements. The local riding provider makes the final operational suitability assessment and may require experience, age, weight, equipment or safety conditions for a particular ride. Ask about access needs or an important restriction before acceptance. Use an appropriate private channel for necessary sensitive information. A quiz, concierge recommendation or learning score does not certify riding competence.
Families, companions and your journey profile
Each booking has its own party: tell us who is travelling, their age band and whether each person rides. The organiser need not be a traveller. A previous travel party is not automatically reused. Rider and non-rider prices, child participation, room sharing and single occupancy must match the accepted party total; a non-rider is not automatically free. Programme restrictions and essential suitability information must be checked before payment, rather than deferred to a later assessment. Afterwards, each traveller’s journey profile collects the remaining practical riding details and a short dietary-requirements field. Only your own ordinary riding answers may be reused with your choice. You must have authority to provide companions’ information and parent or guardian authority for children. Relevant reviewed details may be shared with the operating service provider for the selected journey.
Insurance, documents and travel preparation
Arrange suitable travel insurance that covers the actual horse riding activities, emergency medical treatment and any required evacuation, cancellation or other relevant risks. Check the policy’s riding restrictions. You are responsible for valid travel documents and for checking applicable entry and health requirements, with appropriate assistance from us where legally required. Tell us promptly about a problem that could affect the agreed arrangements.
If you ask to change or cancel
Use the on-site contact form with your booking reference. We will acknowledge the request and explain the applicable terms and options. A change is not effective merely because it was requested; availability, supplier agreement and disclosed charges may apply. The relevant cancellation schedule and any permitted administration charges must be supplied before you accept your booking. There is no invented universal cancellation percentage in these provisional conditions. Refunds and charges remain subject to applicable law and your actual contract.
Changes, cancellations and problems with the journey
Weather, wildlife movements and local conditions can affect riding operations. Material changes or cancellations will be handled under the applicable contract and law, including any rights to alternatives, cancellation, refund, assistance or compensation. Where package travel rules apply, the required information, responsibilities and financial protection must be identified before sale. We do not claim ABTA membership or ATOL protection without confirmed applicable arrangements. Notify the local provider and our team promptly if a service is not as agreed, so a reasonable opportunity to help is available.
Responsibility and complaints
Horse riding involves inherent risks, but this does not remove the responsibilities owed by us or the relevant provider. Nothing here excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or other mandatory rights. For a complaint, contact info@horsexperiences.com or use the on-site contact form, choosing Existing trip and providing the reference and a clear account of the issue. We will explain the appropriate handling and any applicable further resolution route.
Privacy, applicable rights and the final terms
Read the Privacy notice for information handling. Your final quote and booking documents will identify the applicable contract terms and contracting role. Any applicable law or jurisdiction wording must preserve mandatory protections available to you. We provide the programme-specific contractual information before you commit to a booking.